HostX lets you save message templates to send via WhatsApp at different points in the booking process. Instead of typing from scratch each time, you select a template and the text is already filled in with the guest's details.

Where to configure

In the side menu, go to Predefined Messages (under Settings).

The six available templates

Template	When it's used
Confirmation	Triggered automatically when a booking is confirmed
Cancellation	Triggered automatically when a booking is cancelled
Welcome	Sent manually when opening a guest's WhatsApp chat
Check-in	Sent manually with check-in instructions
Rules	Sent manually with the property rules
Post check-out	Sent manually after the guest has checked out

Click each template to expand and edit the text.

Available variables

Within the text, you can use variables that HostX automatically replaces with real booking data:

• {Guest} — guest's name
• {Property} — property name
• {Start date} — check-in date
• {End date} — check-out date

To insert a variable, click the corresponding button inside the editor — the text is added at the cursor position.

Saving

After editing your templates, click Save at the bottom of the page. Changes apply to all bookings from that point on.

How messages are sent

HostX does not send WhatsApp messages automatically — it opens WhatsApp with the text already filled in for you to review and tap send. This ensures you're in control before any message reaches the guest.